Return & Refund Policy

Malynaz Refund Policy

At Malynaz, we take pride in delivering high-quality products and ensuring our customers are completely satisfied with their purchases. Please review our refund policy below to understand your options and our procedures for returns and refunds.

1. Damaged or Defective Items

If your item arrives damaged or is defective, you are eligible for a full refund or replacement.

Conditions for Return:

  • The item must be returned in its original condition, including all packaging, accessories, and documentation.

Timeframe:

  • This refund option is available for up to 6 months from the date of purchase.

Shipping Costs:

  • Malynaz will cover all return shipping costs for damaged or defective items.

How to Initiate a Return:

  • Email us at contact@malynaz.com with your order number, details of the issue, and photos of the item (if applicable).

2. 90-Day Satisfaction Guarantee

We stand by the quality of our products and offer a 90-Day Satisfaction Guarantee to ensure you are happy with your purchase.

Trial Period:

  • Customers must use the product for at least 80 days before requesting a return under this guarantee.

Eligibility:

  • Items must be in good condition, with no signs of excessive wear or damage beyond normal use.

Refund:

  • You will receive a full refund of the purchase price once the returned item is received and inspected.

Shipping Costs:

  • Customers are responsible for return shipping costs under this guarantee.

How to Initiate a Return:

3. General Return Guidelines

  • All items must be returned with their original packaging, components, and documentation.

  • Refunds will be processed within 14 business days of receiving the returned item.

  • Refunds will be issued to the original payment method unless otherwise agreed.

  • Items that do not meet the return conditions may not be eligible for a refund.

4. Exclusions

  • Items damaged due to misuse, negligence, or unauthorized modifications are not eligible for refunds or replacements.

  • Custom or personalized items may not be returned unless they are defective.

5. Contact Us

If you have any questions or need assistance with a return, please contact our customer support team:

Email: contact@malynaz.com

Thank you for choosing Malynaz. We are committed to providing you with a seamless and satisfying shopping experience!